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Shipping Delays FAQs
This page is to address the issue of shipments experiencing delayed deliveries.
USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events. Residential customers and small businesses can find out if mail is being delivered, or if their Post Offices are open.
Click this link to see if there are post offices closed in your area.
Q: I got a tracking number via email but when I check it on the USPS website it just says label printed or awaiting the package.
A: Post offices around the country seem to be experiencing delays in processing due to Covid-19. Lately, we see a lot of packages not being scanned at the origin. However, they are still being routed to the destination. (See below letter from USPS)
Q: My package seems to be lost. Can you reship my package?
A: We guarantee that every time you place an order successfully we will ship it within 1 business day. If you got a tracking number it means it has left our facility and was dropped off at the post office. If you have not received your First Classin 14 days and the tracking does not show any updates reach out to us so we can start the reshipment process.
Q: What’s the percentage of packages that end up getting lost in the mail?
A: We ship hundreds of packages a week and from our experience, 99.9% of packages get delivered. Some deliveries get delayed by a few days some by even a week, and that creates frustration for everyone however the orders are still delivered. We recommend ordering ahead of time to make sure you will receive your products on time.
Q: I placed my order on Friday, why is it being shipped on Monday?
A: Orders placed after 1pm est on Friday will be shipped the following Monday. We are closed on the weekends and do not ship, we apologize for any inconvenience this delay may have caused.
USPS has been experiencing delays and hasn’t been updating their tracking as often as they usually do. Unfortunately, we do not have control over this. USPS has been experiencing delays and hasn’t been updating their tracking as often as they usually do. Unfortunately, we do not have control over this. We’ve witnessed customers whose tracking was only updated upon delivery.
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