Call: 888-308-3770 Email: info@amazingbotanicals.net

Shipping

 

We offer USPS first class, priority mail, and express shipping, as well as UPS Ground and Overnight. We ship orders daily Monday through Friday year-round with exceptions for holidays. Shipping rates are calculated at checkout. Generally orders will ship within 1 business day.

 

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Email us at info@amazingbotanicals.net with your order number and reason for return/exchange.
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Open/used products.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

My question is not addressed…

If you have any queries regarding return or refund, reach out to us.

 

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