faqs

Kratom

Q: What is kratom?

A: Kratom is the common name for the Mitragyna speciosa Korthals, a tree that originates in South-East Asia.

Q: What is the difference between different types of Kratom?

A: There are several different types of kratom on the market: leaves, powder and extract. Dried leaves are the most common form of kratom.
Kratom powder usually consists of powdered leaves and is a bit stronger.Extract is a sticky substance that is left after lengthy boiling and
straining of leaves and is stronger than plain leaves.

Q: How do I choose the right Kratom strain?

A: Try a few!! Try a few different colored strains what worksfor some may not work for others.

Q: Which is the most potent Kratom strain?

A: There are various kratom strains.

Q: What is enhanced?

A: Our enhanced strain contains 10% extract 90% leaf.

Q: What is 50X Kratom?

A: It is a powerful extract of the herb..

Shipping

Q: How Fast Do You Ship?

A: We offer same day/next business day shipping, if your order is placed after business hours or on the weekend your order will be shipped the next business day. Monday through Friday our cut-off time is 1:00 pm est this may vary based on order volume, exceptions are not guaranteed..

What is the cutoff time for my order to shipped same day?

Our cutoff time is 1:00 pm eastern standard time.

Q: Why didn't I get my order the date that I expected?

A: Your order is shipped same day if it’s been paid for by 1pm est. Any orders that are placed after 1pm est will be shipped the next business day. You may experience delays if there’s an issue with your payment,
your address shows invalid on our shipping system or if you left special instructions on your order that need further review. We guarantee that we will purchase the shipping label
you select when placing your order and that it will be delivered to USPS, however, we do not guarantee
shipping times because we can control any delays caused by USPS.

Q: Why is My Order on Hold?

A: Your order will be placed on hold if your shipping address is invalid, or if you’ve placed and special notes on your order that need further review.
Your order can be placed on hold for payments such as E-Checks, they’re are placed on-hold until the payment shows
cleared on our end which can take up to 7 business days not including your purchase date.

Q: Why Hasn’t My Tracking Number Updated Yet – “Shipping Label Created”?

A: If you see that your tracking number says “shipping label created” it means
we have printed the label and your order is ready for USPS to pick up that day.
Usually, the tracking will update on the next scan by USPS. Sometimes, USPS will
miss scanning a package on the pick-up that day. If they accidentally miss scanning
your parcel, it will usually update at the next USPS stop (unless they also forget
to scan there as well). Please allow 24 hours for the tracking to update before
messaging our support about the issue.

Q: I Need to Change My Address – Address Mistake

A: It is important to message support about a change of address as quickly as possible.
Our shipping software corrects and verifies incorrect addresses automatically but to ensure no issues,
please message support about the change as quick as possible. If the order has shipped,
it is sometimes possible to contact USPS about it while it’s in transit.

Q: Can you reship my order? I didn't receive it because it was shipped to the wrong address due to an input error (ex. ave, st, missing apt number)

A: No, you must provide us with the correct address. If the shipping address if different please
put the shipping address in the notes at the checkout. If we see that the package was returned to sender we will reship your order but you are responsible for the shipping cost. Most of our orders include free shipping so if the error is customer related the customer is responsible for additional shipping charges.

Q: Can you reship my order? I didn't receive it because it was shipped to my billing address

A: No, you must provide us with the correct address. If the shipping address if different please
put the shipping address in the notes at the checkout. If we see that the package was returned to sender we will reship your order but you are responsible for the shipping cost. Most of our orders include free shipping so if the error is customer related the customer is responsible for additional shipping charges.